Gina Hogan – Agency Owner & Principal Agent
Gina graduated from Eastern Michigan University with a BBA in Marketing and moved to Tampa in 2011, when she began her career in insurance. Long before insurance, though, Gina was building what would become the foundation of how she runs H2H Insurance today. With more than two decades of experience in customer service through the retail and hospitality industries, taking care of people has always been at the heart of what she does.
For Gina, insurance has never been about simply selling a policy. She believes clients deserve an agent who takes the time to explain their coverage, answers their questions, and is there when they actually need help. One of her favorite parts of owning H2H is getting to know her clients, building relationships that last for years, and making an industry that can sometimes feel complicated a whole lot easier to understand.
Gina is very hands-on in the agency and works closely with her team in virtually every aspect of the business. Whether she’s helping a new client find the right coverage, reviewing options, solving a problem, or advocating for a client when something doesn’t go quite as planned, she’s never very far from the action.
Outside of H2H, Gina’s favorite role is being mom to her daughter, Olivia. She loves spending time with Olivia and her husband, Rob, along with their fur babies. A lifelong music lover, proud Swiftie, and concert enthusiast, Gina is happiest when there’s a show on the calendar—and there usually is! Her musical loyalties span generations, from a lifelong love of Aerosmith to Taylor Swift and everything in between, including Country. She also loves spending a day at Disney or relaxing by the pool and soaking up as much of the Florida sunshine as possible.
Stephen Hachey – Agency Owner
Stephen Hachey, a distinguished legal professional, earned his Juris Doctorate from Florida State University in 2005. Admitted to the Florida Bar in the same year, he embarked on a remarkable legal journey that has defined his career.
Prior to his legal pursuits, Stephen laid a solid foundation with a Bachelor of Science in Accounting from Indiana University in 2000. His expertise in accounting led him to perform tax consulting services as a Certified Public Accountant for Arthur Andersen in Chicago, IL, showcasing his commitment to excellence.
In 2007, Stephen took a bold step in his career by opening his own law practice, a testament to his entrepreneurial spirit and dedication to providing legal services of the highest caliber. Stephen has personally handled thousands of real estate related cases and currently oversees all cases and proceedings at The Law Offices of Stephen K. Hachey, P.A.
Stephen’s commitment to the legal profession is evident in his active membership in the Florida Bar. His role as a Circuit Civil Mediator and a Certified Mortgage Foreclosure Mediator showcases his dedication to alternative dispute resolution, contributing to the fair and efficient resolution of legal matters.
In addition to his legal and accounting credentials, Stephen is a Licensed Florida Real Estate Broker, further showcasing his multifaceted expertise in the realms of law and real estate. He is also a member of the National and Florida Board of Realtors, and a member of the American Institute of Certified Public Accountants. His reach extends to the federal level, as he is admitted to practice in the U.S. District Court for the Middle District of Florida, allowing him to navigate complex legal issues at both state and federal levels.
Kristen Costello – Renewal Account Specialist
Kristen has been in the insurance industry since 2015, but taking care of people has been part of her career for as long as she can remember. With a strong background in customer care, she brings both experience and attention to detail to every client interaction.
At H2H Insurance, Kristen helps make sure every renewal is handled accurately from start to finish. She verifies that renewal payments are received, confirms mortgage lender information is correct, and handles lender changes as needed. She keeps a close eye on all the important details behind the scenes to help ensure our clients’ policies stay current and everything is exactly where it needs to be. She is also here to help when you do a refinance or your lender or servicer changes.
A Florida resident since 1999, Kristen shares her home with her husband, Mike, and their very loved dogs—and calling them “pets” would be a serious understatement. Their dogs are their babies, their children, and a huge part of their lives! Kristen’s love for animals doesn’t stop there. She has turned their backyard into a bit of a wildlife sanctuary, filling and caring for an impressive 26 bird feeders every day while also looking after the many other wild visitors who have figured out that her yard is the place to be.
When she’s not taking care of our clients or her very well-fed backyard residents, you’ll probably find Kristen enjoying the Florida sunshine in the pool with her husband, Mike, and a glass of champagne nearby—or cheering on her beloved Tampa Bay Rays. She’s a die-hard fan!
Texiea Thompson – Client & Agency Operations Specialist
Texiea joined H2H Insurance in July 2023 and quickly became an absolutely essential part of our agency. With a background in customer service and an incredible ability to learn, problem-solve, and simply get things done, Texiea works alongside Gina in nearly every aspect of the business. From helping clients and servicing policies to tackling problems and keeping things moving behind the scenes, there isn’t much at H2H that she doesn’t have a hand in. Around here, we lovingly refer to her as Gina’s right hand—and anyone who works with us knows exactly why!
Texiea lives in Jamaica with her husband, Jermaine, and their two beautiful daughters, including their youngest who recently celebrated her first birthday. Family means everything to her, and the strength and dedication she brings to H2H are the same qualities she brings to every part of her life.
Resilient doesn’t even begin to describe Texiea. No matter what life puts in front of her, she somehow manages to face it with incredible strength, determination, and grace. She’s smart, dependable, hardworking, and one of those rare people who will figure out a way to handle just about anything thrown her way.
Texiea isn’t just an important part of H2H—she’s an important part of our H2H Insurance family, and quite honestly, we don’t know what we’d do without her.
Rob Hogan – Renewal Review Specialist
Rob joined H2H in September 2025, bringing with him nearly two decades of experience in customer service and relationship-focused industries. Before joining the agency, he spent 10 years working in the fraud department for a major credit card company and, prior to that, seven years in restaurant management—so taking care of people, solving problems, and working in a fast-paced environment are nothing new to him.
At H2H, Rob focuses on one of the most important parts of what we do: making sure our clients are still in the best place when their policies come up for renewal. Rather than simply letting a policy renew without a second look, Rob reviews and shops our renewals to see if there is a better option available. Whether that means better pricing, coverage, or overall value, his goal is to make sure our clients continue to have an insurance option that makes sense for them.
Originally from Detroit, Rob still proudly roots for his hometown teams, but after years in Florida, the Tampa Bay Lightning and Buccaneers have earned his loyalty too. Rob and Gina have been married for 17 years, and these days they don’t just share a life and family—they share an office too.